Strict Standards: Non-static method WEBLIC_CCGC::param() should not be called statically in D:\www\www760\weblication\lib\WAPI\WAPI.inc on line 8 Strict Standards: Non-static method WEBLIC_CCGC::sxtfiiynudufrohiff() should not be called statically in D:\www\www760\weblication\lib\WAPI\WAPI.inc on line 8 Strict Standards: Non-static method WEBLIC_CCGC::param() should not be called statically in D:\www\www760\weblication\lib\WAPI\WAPI.inc on line 8 Strict Standards: Non-static method WEBLIC_CCGC::sxtfiiynudufrohiff() should not be called statically in D:\www\www760\weblication\lib\WAPI\WAPI.inc on line 8 Strict Standards: Non-static method WEBLIC_CCGC::param() should not be called statically in D:\www\www760\weblication\lib\WAPI\WAPI.inc on line 8 Strict Standards: Non-static method WEBLIC_CCGC::sxtfiiynudufrohiff() should not be called statically in D:\www\www760\weblication\lib\WAPI\WAPI.inc on line 8 Strict Standards: Non-static method WEBLIC_CCGC::param() should not be called statically in D:\www\www760\weblication\lib\WAPI\WAPI.inc on line 8 Strict Standards: Non-static method WEBLIC_CCGC::sxtfiiynudufrohiff() should not be called statically in D:\www\www760\weblication\lib\WAPI\WAPI.inc on line 8 Deprecated: Non-static method WEBLIC_WDRN::esmmdeekvrxevhhs() should not be called statically, assuming $this from incompatible context in D:\www\www760\weblication\lib\WEBLIC\WNVN.inc on line 2 Deprecated: Non-static method WEBLIC_WDRN::gtkrxtrkouygympexq() should not be called statically, assuming $this from incompatible context in D:\www\www760\weblication\lib\WEBLIC\WDRN.inc on line 2 Deprecated: Non-static method WEBLIC_FWPT::vphrxgsvhrymf() should not be called statically, assuming $this from incompatible context in D:\www\www760\weblication\lib\WEBLIC\WDRN.inc on line 2 Deprecated: Non-static method WEBLIC_WDRN::lnufeihhflmetwostd() should not be called statically, assuming $this from incompatible context in D:\www\www760\weblication\lib\WEBLIC\WDRN.inc on line 2 Deprecated: Non-static method WEBLIC_NNVR::jglmolmmmjgnwslxywuonos() should not be called statically, assuming $this from incompatible context in D:\www\www760\weblication\lib\WEBLIC\WDRN.inc on line 2 Deprecated: Non-static method WEBLIC_NPTN::vphrxgsvhrymf() should not be called statically, assuming $this from incompatible context in D:\www\www760\weblication\lib\WEBLIC\NNVR.inc on line 9 Deprecated: Non-static method WEBLIC_NNVR::hykhsnovmgrqst() should not be called statically, assuming $this from incompatible context in D:\www\www760\weblication\lib\WEBLIC\WDRN.inc on line 2 Deprecated: Non-static method WEBLIC_CFCN::triimwlngxteuoliyuq() should not be called statically, assuming $this from incompatible context in D:\www\www760\weblication\lib\WEBLIC\WNVN.inc on line 2 Deprecated: Non-static method WEBLIC_NNVR::vnhsfsmk() should not be called statically, assuming $this from incompatible context in D:\www\www760\weblication\lib\WEBLIC\WNVN.inc on line 2 Deprecated: Non-static method WEBLIC_NNVR::vnhsfsmk() should not be called statically, assuming $this from incompatible context in D:\www\www760\weblication\lib\WEBLIC\WNVN.inc on line 2 Deprecated: Non-static method WEBLIC_NNVR::vnhsfsmk() should not be called statically, assuming $this from incompatible context in D:\www\www760\weblication\lib\WEBLIC\WNVN.inc on line 2 Deprecated: Non-static method WEBLIC_NNVR::vnhsfsmk() should not be called statically, assuming $this from incompatible context in D:\www\www760\weblication\lib\WEBLIC\WNVN.inc on line 2 Deprecated: Non-static method WEBLIC_FWPT::vphrxgsvhrymf() should not be called statically, assuming $this from incompatible context in D:\www\www760\weblication\lib\WEBLIC\WNVN.inc on line 2 Deprecated: Non-static method WEBLIC_CPLC::khlwvuuwieepxnootr() should not be called statically, assuming $this from incompatible context in D:\www\www760\weblication\lib\WEBLIC\WNVN.inc on line 2 Deprecated: Non-static method WEBLIC_CCNV::ikwyohymhxrtgdjhuynx() should not be called statically, assuming $this from incompatible context in D:\www\www760\weblication\lib\WEBLIC\WNVN.inc on line 2 Deprecated: Non-static method WEBLIC_WDRN::ripvwrgfxfgefejvqvpt() should not be called statically, assuming $this from incompatible context in D:\www\www760\weblication\lib\WEBLIC\WNVN.inc on line 2 Deprecated: Non-static method WEBLIC_WDRN::gtkrxtrkouygympexq() should not be called statically, assuming $this from incompatible context in D:\www\www760\weblication\lib\WEBLIC\WDRN.inc on line 2 Deprecated: Non-static method WEBLIC_FWPT::vphrxgsvhrymf() should not be called statically, assuming $this from incompatible context in D:\www\www760\weblication\lib\WEBLIC\WDRN.inc on line 2 Deprecated: Non-static method WEBLIC_WDRN::lnufeihhflmetwostd() should not be called statically, assuming $this from incompatible context in D:\www\www760\weblication\lib\WEBLIC\WDRN.inc on line 2 Deprecated: Non-static method WEBLIC_CPLC::khlwvuuwieepxnootr() should not be called statically, assuming $this from incompatible context in D:\www\www760\weblication\lib\WEBLIC\WNVN.inc on line 2 Deprecated: Non-static method WEBLIC_CFCN::triimwlngxteuoliyuq() should not be called statically, assuming $this from incompatible context in D:\www\www760\weblication\lib\WEBLIC\WNVD.inc on line 2 Deprecated: Non-static method WEBLIC_NNVR::vnhsfsmk() should not be called statically, assuming $this from incompatible context in D:\www\www760\weblication\lib\WEBLIC\WNVD.inc on line 2 Deprecated: Non-static method WEBLIC_NNVR::vnhsfsmk() should not be called statically, assuming $this from incompatible context in D:\www\www760\weblication\lib\WEBLIC\WNVD.inc on line 2 Deprecated: Non-static method WEBLIC_NNVR::vnhsfsmk() should not be called statically, assuming $this from incompatible context in D:\www\www760\weblication\lib\WEBLIC\WNVD.inc on line 2 Deprecated: Non-static method WEBLIC_FWPT::vphrxgsvhrymf() should not be called statically, assuming $this from incompatible context in D:\www\www760\weblication\lib\WEBLIC\WNVD.inc on line 2 Deprecated: Non-static method WEBLIC_CPLC::khlwvuuwieepxnootr() should not be called statically, assuming $this from incompatible context in D:\www\www760\weblication\lib\WEBLIC\WNVD.inc on line 2 Deprecated: Non-static method WEBLIC_NNVR::vnhsfsmk() should not be called statically, assuming $this from incompatible context in D:\www\www760\weblication\lib\WEBLIC\WCCH.inc on line 2 Deprecated: Non-static method WEBLIC_FNVR::emdexsqopwslt() should not be called statically, assuming $this from incompatible context in D:\www\www760\weblication\lib\WEBLIC\WCCH.inc on line 2 Deprecated: Non-static method WEBLIC_FNVR::opgfuiwhieqrilelmu() should not be called statically, assuming $this from incompatible context in D:\www\www760\weblication\lib\WEBLIC\FNVR.inc on line 7 Deprecated: Non-static method WEBLIC_CDRS::gpujpfkutuouw() should not be called statically, assuming $this from incompatible context in D:\www\www760\weblication\lib\WEBLIC\FNVR.inc on line 7 Deprecated: Non-static method WEBLIC_NNVR::vnhsfsmk() should not be called statically, assuming $this from incompatible context in D:\www\www760\weblication\lib\WEBLIC\FNVR.inc on line 7 Deprecated: Non-static method WEBLIC_CFCN::okesmxvhoqfh() should not be called statically, assuming $this from incompatible context in D:\www\www760\weblication\lib\WEBLIC\CDRS.inc on line 2 Deprecated: Non-static method WEBLIC_CDRS::jifsitxjdeieq() should not be called statically, assuming $this from incompatible context in D:\www\www760\weblication\lib\WEBLIC\CDRS.inc on line 2 Deprecated: Non-static method WEBLIC_NNVR::vnhsfsmk() should not be called statically, assuming $this from incompatible context in D:\www\www760\weblication\lib\WEBLIC\FNVR.inc on line 7 Deprecated: Non-static method WEBLIC_NNVR::qmgpqhvlrfghuvkhstlk() should not be called statically, assuming $this from incompatible context in D:\www\www760\weblication\lib\WEBLIC\WCCH.inc on line 2 Deprecated: Non-static method WEBLIC_NNVR::hwlmkqddnhosn() should not be called statically, assuming $this from incompatible context in D:\www\www760\weblication\lib\WEBLIC\NNVR.inc on line 9 Deprecated: Non-static method WEBLIC_NPTN::vphrxgsvhrymf() should not be called statically, assuming $this from incompatible context in D:\www\www760\weblication\lib\WEBLIC\NNVR.inc on line 8 Deprecated: Non-static method WEBLIC_CCNV::ikwyohymhxrtgdjhuynx() should not be called statically, assuming $this from incompatible context in D:\www\www760\weblication\lib\WEBLIC\WNVD.inc on line 2 Deprecated: Non-static method WEBLIC_WDRN::ripvwrgfxfgefejvqvpt() should not be called statically, assuming $this from incompatible context in D:\www\www760\weblication\lib\WEBLIC\WNVD.inc on line 2 Deprecated: Non-static method WEBLIC_WDRN::gtkrxtrkouygympexq() should not be called statically, assuming $this from incompatible context in D:\www\www760\weblication\lib\WEBLIC\WDRN.inc on line 2 Deprecated: Non-static method WEBLIC_FWPT::vphrxgsvhrymf() should not be called statically, assuming $this from incompatible context in D:\www\www760\weblication\lib\WEBLIC\WDRN.inc on line 2 Deprecated: Non-static method WEBLIC_WDRN::lnufeihhflmetwostd() should not be called statically, assuming $this from incompatible context in D:\www\www760\weblication\lib\WEBLIC\WDRN.inc on line 2 Deprecated: Non-static method WEBLIC_FRCR::hrfefqnltylegedkes() should not be called statically, assuming $this from incompatible context in D:\www\www760\weblication\lib\WEBLIC\WNVD.inc on line 2 Deprecated: Non-static method WEBLIC_FRCR::rqndwthojnvvqgegmut() should not be called statically, assuming $this from incompatible context in D:\www\www760\weblication\lib\WEBLIC\FRCR.inc on line 3 Deprecated: Non-static method WEBLIC_CCNV::gnfkfpfwgqhjgdmn() should not be called statically, assuming $this from incompatible context in D:\www\www760\weblication\lib\WEBLIC\FRCR.inc on line 3 Deprecated: Non-static method WEBLIC_CCGC::param() should not be called statically, assuming $this from incompatible context in D:\www\www760\weblication\lib\WEBLIC\FRCR.inc on line 3 Deprecated: Non-static method WEBLIC_FWPT::vphrxgsvhrymf() should not be called statically, assuming $this from incompatible context in D:\www\www760\weblication\lib\WEBLIC\FRCR.inc on line 3 Deprecated: Non-static method WEBLIC_FWPT::vphrxgsvhrymf() should not be called statically, assuming $this from incompatible context in D:\www\www760\weblication\lib\WEBLIC\WNVD.inc on line 2 Deprecated: Non-static method WEBLIC_NNVR::vnhsfsmk() should not be called statically, assuming $this from incompatible context in D:\www\www760\weblication\lib\WEBLIC\WNVD.inc on line 2 Deprecated: Non-static method WEBLIC_CFCN::triimwlngxteuoliyuq() should not be called statically, assuming $this from incompatible context in D:\www\www760\weblication\lib\WEBLIC\WNVD.inc on line 2 Deprecated: Non-static method WEBLIC_CFCN::okesmxvhoqfh() should not be called statically, assuming $this from incompatible context in D:\www\www760\weblication\lib\WEBLIC\WNVD.inc on line 3 Deprecated: Non-static method WEBLIC_CFCN::gnmolueldpsyyese() should not be called statically, assuming $this from incompatible context in D:\www\www760\weblication\lib\WEBLIC\WNVD.inc on line 3 Deprecated: Non-static method WEBLIC_CFCN::nilqmuuq() should not be called statically, assuming $this from incompatible context in D:\www\www760\weblication\lib\WEBLIC\WNVD.inc on line 2 Deprecated: Non-static method WEBLIC_CFLT::fqvnoemwndfiw() should not be called statically, assuming $this from incompatible context in D:\www\www760\weblication\lib\WEBLIC\WNVD.inc on line 2 Deprecated: Non-static method WEBLIC_CPLC::khlwvuuwieepxnootr() should not be called statically, assuming $this from incompatible context in D:\www\www760\weblication\lib\WEBLIC\WNVD.inc on line 2 Deprecated: Non-static method WEBLIC_CFCN::tykqjdgfxpnwoqepg() should not be called statically, assuming $this from incompatible context in D:\www\www760\weblication\lib\WEBLIC\WNVN.inc on line 2

Deprecated: Non-static method WEBLIC_FRCR::ojsnsqdhmkokhxgf() should not be called statically, assuming $this from incompatible context in D:\www\www760\weblication\lib\WEBLIC\WDTB.inc on line 2 Deprecated: Non-static method WEBLIC_FRCR::hrfefqnltylegedkes() should not be called statically, assuming $this from incompatible context in D:\www\www760\weblication\lib\WEBLIC\FRCR.inc on line 3 Deprecated: Non-static method WEBLIC_WRCC::vtyxjtgxiww() should not be called statically, assuming $this from incompatible context in D:\www\www760\weblication\lib\WEBLIC\WDTB.inc on line 2 Deprecated: Non-static method WEBLIC_FRCR::ojsnsqdhmkokhxgf() should not be called statically, assuming $this from incompatible context in D:\www\www760\weblication\lib\WEBLIC\WRCC.inc on line 2 Deprecated: Non-static method WEBLIC_FRCR::hrfefqnltylegedkes() should not be called statically, assuming $this from incompatible context in D:\www\www760\weblication\lib\WEBLIC\FRCR.inc on line 3 Deprecated: Non-static method WEBLIC_FWPT::vphrxgsvhrymf() should not be called statically, assuming $this from incompatible context in D:\www\www760\weblication\lib\WEBLIC\WRCC.inc on line 2

2. Service Level Management (SLM)

Ausgangslage

Die Informatik ist längst ein zentraler Produktionsfaktor in den Unternehmen geworden. Nebst den rein technologischen Aspekten - wie Leistungsverbesserung und Funktionserweiterung - wird die ICT zunehmend auch als interner Dienstleister wahrgenommen. Nicht nur Benutzer betreuen, sondern vielmehr eine Partnerschaft mit den Kunden aufrechterhalten und deren Bedürfnisse möglichst effizient erfüllen – dies sind aktuelle Anforderungen! Der Vollzug dieses Schritts hin zum Dienstleister – nicht selten ein Paradigmawechsel – erfordert oft professionelle Unterstützung von Dritten.

Wir bieten

Wir begleiten und führen Ihr Projekt, sei dies die Definition, die Implementierung des kundenorientierten Service-Desks oder die Integration eines kompletten Service Level Managements. Dabei verlieren wir die Zielvorgaben und Kundenerwartungen nie aus den Augen!

Unsere Kompetenz

Unsere Stärken liegen in der umfassenden Kenntnis und Praxis im Service Level Management und im Projektmanagement. Beides zusammen erlaubt uns eine objektive und ganzheitliche Sichtweise. Dabei sind wir vertraut mit den verschiedenen sich anbietenden Modellen und Methoden des IT-Servicemanagements. Dazu gehören etwa ITIL, CobiT, BS 7799, ISO/IEC 1799.

Wenn dies für Ihr Projekt notwendig sein sollte, begleiten wir Sie bei einem Beschaffungs- oder Evaluationsverfahren, welches den WTO-Auflagen gerecht wird.